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How to Protect Your Business from Ransomware

Ransomware has been around for many years. Most ransomware is unwittingly downloaded by the victim, usually as an attachment on a fake spam email. More recently particular strains of ransomware are instead spread over networks by targeting older versions of software that are more vulnerable. Computers running Windows XP are particularly vulnerable as that system hasn’t been supported for a long time by Microsoft. Don’t be lulled in to a false sense of security if you are running the latest versions, Windows 7 and 10 are still vulnerable if your systems don’t have the latest security patches which stop this software from spreading.

Once the ransomware is downloaded onto the affected computer it can sit dormant, but once activated it has the potential to spread to other machines on your network including servers. Once initiated it will then one by one encrypt your files to make them unusable, both on your computer and any network server shares. Some strains also have the ability to destroy your backups, so not only do you lose your files, but any ability to get them back. Many businesses have been seriously affected by these attacks, and there are a number of steps that you can take to protect your business….

  1. Ensure that you are running the latest versions of software and that these are fully up to date with updates and patches.
  2. Install the latest AntiVirus, AntiMalware and AntiSpam products and services and ensure these are fully up to date.
  3. Implement a Firewall to protect your office network from threats.
  4. Ensure you have a robust Backup Solution that protects your data whilst ensuring you can restore quickly. Ideally have more than one backup using different systems, so that you have both a quick restore (Onsite Backup) and a resilient system (Offsite / Cloud Backup).
  5. Be proactive and ensure that you have Monitoring and alerts on all of your systems, so that if an issue is found, you, or your IT Support Company can act upon it. The faster the response, the less the potential damage and disruption.
  6. Have an external Vulnerability Test completed – only then will you know where your security weaknesses are.

iSuite can provide you with a full suite of IT Security Solutions and Services to help keep your data safe. The only way to protect your business is to be constantly vigilant. Be wary of unsolicited Emails and unusual attachments, even if they appear to be from someone you know. Keeping on top of all your systems, servers and software can be a lot to take on for many Small and Medium Businesses. Our security experts can give all your systems a full inspection, carry out vulnerability testing to identify any vulnerabilities. We’ll then recommend and action required and help you put in a full plan of support and training.

If we can help you, please contact us for a free initial security assessment by calling 03333 44 10 12, or fill in our form below!

Drive your Business Growth with Zoho CRM Training

 

zoho-alliance-partnerWhat is ‘Customer Relationship Management (CRM)?

Customer Relationship Management (CRM) is a term that describes a suite of tools to help you manage your customer database, in order to measure, record, automate and schedule business activities.

How can CRM help me grow my business?

Customer Relationship Management helps record and track sales enquiries or ‘leads’ through your business. Whether you generate leads from trade shows, email marketing, your website, networking or any other source, you can measure which marketing activity works for you. You can also categorise organisations in your CRM database by any number of factors, including industry, size, lead source or indeed any of your own criteria, enabling you to market to people more effectively. You can also update sales opportunities and track them through the sales process.

How can CRM help my staff?

Each of the individuals and organisations have a record in the system within which you can manage tasks, meetings and communications such as calls, emails and social media. The records are easy to navigate to and find so that you and your colleagues know exactly what is going on within each lead, contact, account or opportunity. You can also attach files, record notes and mail merge mass documents or emails inserting the data from the system to save time.

Who is Zoho?

Zoho has developed a range of Cloud Applications, including Zoho CRM, the world’s leading platform for Small Businesses. Zoho also offer a wide range of complimentary applications including Email & Social Media Marketing, Project Management, Customer Support and Human Resources in addition to a wide range of integrations into other systems such as Email, Accounting and E-Commerce.

Course Details:

Location and Time:

The Courtyard Hotel
West St
NN9 6QY Stanwick
United Kingdom

Wednesday 22nd October, 10am till 1.30 pm.

Benefit

This course will benefit anyone new to Zoho CRM or anyone who has not received any formal CRM process training.

Course Objectives 
On completion of this course, attendees will understand the general principles of the Zoho CRM system, the terminology and the processes involved in correctly detailing the relationship with a customer.  Not only to ensure that opportunities are not missed but also to keep consistent and professional when conversing with the potential/client, by having the most up to date account information to hand.

Course Outline

General Principles

  • What is the Zoho CRM system?
  • Screen layout · Search Process
  • Understanding the Homepage
  • Terminology

Process Maps

  • The CRM Process from business card to client

Activities

  • Tasks and Telephone Calls
  • Attaching files to records
  • Assigning tasks to other users
  • Calendar activities

Leads

  • Adding new Leads
  • Adding Activities with Leads
  • Change the status of a Lead
  • Convert a Lead

Accounts

  • Adding activities with trading Customers
  • Filtering lists
  • Editing and saving records

Contacts

  • Adding new Contacts
  • Adding Activities with Contacts
  • Understanding related records

Q&A

  • Question and Answer session

 

Please note that 2 x 15 minute breaks have been allocated in the timings for this course.  The training will be delivered using “Out of the box” Zoho functionality. Tea, Coffee and Biscuits will be provided.

How will the new flexible working changes affect your business?

flexible-working

A recent change in the law now gives all employees the right to request flexible working. But what does this really mean and how will it impact upon your business?

Firstly, this is a change that is more about closing a loophole than anything else. There has never been a law to say that employees cannot ask about flexible working. However, there was a law stating that carers and those looking after children could request flexible working. This change will prevent future claims of discrimination against non-carers. In reality this means that anyone can request flexible working from their employer, who in turn has an obligation to provide it, and certainly should not actively discriminate against it.

Flexible working has increased significantly in recent years, in fact, according to the TUC last year, the number of people working from home has increased by 13 per cent in the last five years. According to the Department for Business Innovation and Skills around 20 million workers will be able to request flexible working provision. Whilst flexible working is not right for every business or everyone within a business, for many people it can provide a solution to improving work life balance, increasing productivity and helping with things such as childcare.

One of the main challenges in providing delivering flexible working is providing secure access to company IT systems such as Email, Files and Communications. The paradox of having to open up your critical IT Systems to remote users, whilst protecting your data and information is something that requires significant thought for each organisation, not to mention user training, equipment and also access to decent broadband.

That said, with the increased adoption of Cloud Technology, improvements in Fixed & Mobile Broadband and the proliferation of Smartphones & Tablet devices in the work place, you can now access information from pretty much anywhere. All of your key business tools such as Email, Calendars, Documents, Telephony, Accounting and Marketing applications can run over the internet, from the office, home or on the move.

How can we help? 

iSuite is currently offering a free of charge flexible working consultation, consisting of an initial assessment followed up with a full report to detail the potential cost savings, risks and benefits to your business. We can also offer a range of solutions to help your business offer flexible working to your employees. If you would like to book a consultation please  contact us.

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iSuite delivers new IT & Telecoms solution for Jamie Briggs Removals

iSuite has delivered a new ITTelephony and Network solution for Jamie Briggs Removals & Storage, to support better customer service and facilitate an office move to help create additional storage space. 

The solution included new Microsoft Windows 2012 Virtualized Servers and Windows 7 & 8 Computers, a new Gigabit Network, with Wireless and Data Cabling, and a new Mitel 5000 Telephony solution with O2 Mobiles.

In addition iSuite provides Remote Backup and Monitoring to ensure the companys’ critical IT services are running smoothly.

Email & CRM Solution for Marrum

iSuite has delivered a new Cloud solution for leading footwear distributors Marrum, including Google Apps for the provision of Cloud Email, Calendars, File Storage and Collaboration. This has been integrated with a new Zoho CRM Customer Relationship Management solution to support Sales and Marketing activity, with the provision of Web Forms for a recent marketing campaign featuring the highly innovative Butler Over Boot. In addition to iSuite planning, deploying and supporting the solution, training was provided by our training partners PWM Training.

Going green with the Cloud

It is fair to say that as the economy recovers, Climate Change and Green Policies will have an increasingly profound impact on the way we live and work. Whatever your personal views on the causes of climate change and whether you believe it or not, it is fair to say given the current scientific evidence that pretty soon, policy makers will have to curb use of fossil fuels and this will impact business.
 
Technology also has a role to play in the solution, for example by using Cloud Applications for collaboration such as Skype, Google Hangouts, Microsoft Lync, Zoho Meeting and Citrix GoToMeeting you can meet with your colleagues, suppliers, prospects and clients virtually, without having to travel. This not only reduces carbon footprint but also lowers your travel costs and lessens travel time between meetings making you more efficient. In addition, moving to a Hosted or Cloud Computing environment can also significantly lower your use of power and energy. Rather than having your own server plugged in in the office, within a Datacentre many ‘virtual’ servers can be shared on a single ‘physical’ server, lowering the overall carbon footprint significantly.
 
If you would like to talk to iSuite about how the Cloud can help you reduce your carbon footprint, decrease your energy usage or save your costs, please contact us for a free no obligation review.